This issue is now resolved, and Google Cloud have now closed the underlying issue.
Posted Oct 20, 2026 - 15:52 BST
Update
Google Cloud are reporting that the underlying issue has been mitigated, and all services are returning to normal. We are continuing to monitor the status of Pandle, and will resolve this issue once Google confirm everything is working as expected. Thank you for your patience during this process.
Posted Oct 20, 2026 - 15:12 BST
Update
Services at Google Cloud appear to be stabilising. The incident is still marked as ongoing, so we may still be subject to disruption. We will continue to monitor the situation and update you as we hear more from Google. We apologise for the disruption.
Posted Oct 20, 2026 - 13:27 BST
Update
Service at Google Cloud appears to be improving, but the incident is still marked as ongoing. We will continue to monitor the situation and update you once we hear more from Google. We apologise for the continued disruption.
Posted Oct 20, 2026 - 13:00 BST
Update
Service at Google Cloud is currently unstable, resulting in periods of unavailability of Pandle. We will continue to monitor the situation and update you once we hear more from Google. We apologise for the continued disruption.
Posted Oct 20, 2026 - 10:46 BST
Monitoring
Service at Google Cloud appears to be improving, but the incident is still marked as ongoing. We will continue to monitor the situation and update you once we hear more from Google. We apologise for the continued disruption.
Posted Oct 20, 2026 - 09:45 BST
Identified
Pandle is currently unavailable or running very slowly for many users.
This is caused by a widespread connectivity problem at Google Cloud, our hosting provider. The incident started at 7:10am and is affecting several of their European regions, including the UK.
Google’s engineers are working on a fix. We’re monitoring it closely and will bring Pandle back as soon as their service recovers.
We're continuing to monitor the situation and will update you once we hear more from Google. We apologise for the disruption.
Posted Oct 20, 2026 - 08:56 BST
This incident affected: Web App (my.pandle.co.uk), Mobile App (Android & iOS), Bank Feeds, Email Delivery, API (Private Beta), Website, and Support Site.